Communicating for trust – AAP and PSEAH in northeast Nigeria

Communicating for trust – AAP and PSEAH in northeast  Nigeria Accountability to affected people (AAP) is fundamental in humanitarian efforts. We aim to ensure […]

Improving access and trust in humanitarian complaints and feedback systems in northeast Nigeria: research brief

Technology could be part of the solution to current language, trust and confidentiality barriers in northeast Nigeria and Beyond. Read CLEAR Global’s research brief […]

Learning review research for TWB trained community-based interpreters in Nigeria

View this research report in a new window here.

In the loop: developing effective complaints and feedback mechanisms

Complaints and feedback mechanisms are an essential part of the humanitarian community’s ability to be held accountable for the assistance and protection we deliver. […]

Complaint and feedback mechanisms: Effective communication is essential for true accountability

This report summarizes key findings and recommends actions to improve accountability in Northeast Nigeria through more effective and responsive complaint and feedback mechanisms. TWB […]

Language barriers in the humanitarian response in Northeast Nigeria

The words between us: How well do enumerators understand the terminology used in humanitarian surveys?

Data collection is the foundation of humanitarian programs, informing humanitarian response plans, program design, and safeguarding measures. If the data is inaccurate, humanitarian action […]

Language matters: Improving accountability and operational effectiveness in Northeast Nigeria

MSNA language data can help humanitarians communicate better with affected people

Are they listening? The challenges and opportunities of multilingual audio communication in Borno State

People affected by the conflict in linguistically diverse Northeast Nigeria need to give and receive critical information in multiple languages. Options for doing so […]