Technology could be part of the solution to current language, trust and confidentiality barriers in northeast Nigeria and Beyond.
We heard from internally displaced people (IDPs) and humanitarians in northeast Nigeria on
how complaints and feedback mechanisms currently work. Research participants described an environment in which access barriers exclude sections of the population. Low feedback response rates and concerns about confidentiality damage trust. More routinely communicating and listening in a wider range of languages and formats can help address access barriers. Complaints and feedback mechanisms that offer better guarantees of confidentiality can help improve trust. Initial findings suggest greater scope for technology-based solutions than humanitarians have so far envisaged. Continue reading.