This report summarizes key findings and recommends actions to improve accountability in Northeast Nigeria through more effective and responsive complaint and feedback mechanisms. TWB found that humanitarian organizations are largely prioritizing verbal communication in a context of low literacy, particularly among women and older people. A reliance on spoken Hausa and written English (including for suggestion boxes) continues to make it difficult for all but the most educated, and native Hausa speakers to engage in real dialogue with humanitarians and access and engage with the complaint and feedback system.
Read the full report here.