Beyond customer support: Saving lives with chatbots
Chatbots work independently from people – but, people help them learn and improve their functionality by ensuring conversational logs are well-maintained, data updated, and no technical issues occur.
Our chatbots are FUN:
F – Fresh – content updated on a weekly basis, addresses emerging topics quickly
U – Useful – content tuned to the specific local context to make sure it’s relevant
N – Natural – platform uses natural language processing to engage in real conversations with users
In addition to information accuracy and timeliness, our chatbots are, above all, made for people. They are built on data collected through research and practice, so they can respond to people’s urgent needs as effectively as possible. We’ve exchanged over 100,000 messages with over 7,000 users. So we know that people trust our language technologies. When we build trust, we can help people.
We can help:
prevent and alleviate disease outbreaks by sharing accurate health information and giving people ways to inform and protect themselves,
adopt eco-friendly, sustainable agricultural practices, so everyone can understand the importance of planet conservation and act on it,
women take better care of themselves and their newborns thanks to reliable communication systems and useful educational resources.
All of this through language technology.
It doesn’t stop there. We can do so much more – we can tackle so many issues, cover even more languages, and reach more local communities.
We’ve got big plans for 2023. That’s why we launched our end-of-year fundraising campaign. With “Meet me in my language”, we aim to raise $100,000, which we’ll invest in new language technology solutions.