Complaint and feedback mechanisms are missing the voices of women and people with restricted mobility
View our Complaint and feedback mechanisms are missing the voices of women and people with restricted mobility research report in a new tab here.
How Rohingya people think and talk about mental health
. View our How Rohingya people think and talk about mental health research report in a new tab here.
Rohingya information preferences and perspectives
View the Rohingya information preferences and perspectives research report in a new tab here.
Learning review research for TWB trained community-based interpreters in Nigeria
View this research report in a new window here.
Localized communication minimizes the impact of Ebola in DRC
The response to the 11th Ebola outbreak in the Democratic Republic of Congo (DRC) proved the merits of local, multilingual communication with communities. TWB’s research found significant progress compared with the response to the 10th outbreak, and to the many humanitarian emergencies that have affected DRC to date. However, our research also highlighted the need […]
In the loop: developing effective complaints and feedback mechanisms
Complaints and feedback mechanisms are an essential part of the humanitarian community’s ability to be held accountable for the assistance and protection we deliver. You can view our research brief below or here. Also is available an illustrated version created to guide you through.
Bangladesh and Myanmar: language needs across borders
The Rohingya are marginalized in Myanmar society, as reflected in their lack of legal status and recognition as citizens. Across the border in Bangladesh, they are also unable to participate fully in society due to their lack of legal status and recognition as refugees. In both contexts, language barriers reinforce that exclusion. In March 2019, […]
The Language Factor: Lessons for the 11th Ebola outbreak on adapting to the language needs of communities learned during the 10th Ebola epidemic in the Democratic Republic of Congo
Previous Ebola virus disease (EVD) outbreaks offer lessons for public health experts responding to the 11th outbreak. This review highlights that responders need to build more trust with the communities they serve. It suggests that language is fundamental to that. The ninth, 10th and 11th outbreaks of Ebola virus disease have taken place in very […]
Complaint and feedback mechanisms: Effective communication is essential for true accountability
This report summarizes key findings and recommends actions to improve accountability in Northeast Nigeria through more effective and responsive complaint and feedback mechanisms. TWB found that humanitarian organizations are largely prioritizing verbal communication in a context of low literacy, particularly among women and older people. A reliance on spoken Hausa and written English (including for […]
Language barriers in the humanitarian response in Northeast Nigeria
