Tackling language-based exclusion in the Horn of Africa hunger crisis: Lessons from Somalia
Facing the worst droughts in over 40 years, more than 37 million people in the Horn of Africa are experiencing acute hunger. They need urgent humanitarian aid – healthcare, food, water supplies, and lifesaving information in the right language. CLEAR Global and REACH studied how language affects effective humanitarian response in the Horn of Africa […]
Complaint and feedback mechanisms: Effective communication is essential for true accountability
This report summarizes key findings and recommends actions to improve accountability in Northeast Nigeria through more effective and responsive complaint and feedback mechanisms. TWB found that humanitarian organizations are largely prioritizing verbal communication in a context of low literacy, particularly among women and older people. A reliance on spoken Hausa and written English (including for […]
PSEA recommendations: Language issues for safeguarding
TWB’s research shows that a language sensitive response to Ebola outbreaks could improve understanding and trust in key messages. It will enhance the accessibility of RCCE and AAP mechanisms, including the reporting of SEAH and support to survivors. Learning from the outbreak in DRC, TWB would recommend the actions to take as part of protection […]