Changing direction is never very easy; in 2022 we developed a new Direction of Travel, focusing more on developing partnerships and language technology to reach our goal of enabling 4 billion conversations. This is very exciting! And it takes time to make change. This report tells the story of our year, highlighting what we achieved, the actions we took and some of the challenges we faced.
In 2023, we consolidated a bit; we had seen tremendous growth in 2022. We needed to stabilize the organization and ensure that we were focusing on the right things and prioritizing well. And we’ll do more of that in 2024.