CLEAR Global recently partnered with U-Report On The Move, a digital platform developed by UNICEF to support young migrants and refugees in Italy. The platform is designed for unaccompanied minors and young people on the move, offering a space where they can access accurate information, receive support, and take part in shaping the policies and solutions that affect their lives.
Since 2017, U-Report has registered 18,845 users across Italy. Most are between 15 and 24 years old. Many arrive without family or support networks and face challenges related to asylum processes, education access, employment, and mental health. The platform provides monthly polls, live expert chats, and a ticket-based support system to help users understand their rights and obtain psychosocial support if needed.
The project was inspired by the urgent need to ensure that young migrants and refugees have access to trustworthy, understandable information and support. As these youth navigate complex legal, social, and emotional landscapes, it became clear that there was a gap in inclusive, youth-friendly platforms that could amplify their voices and directly connect them to help. U-Report On The Move was created to fill that gap: to provide a safe, multilingual space where they can speak up, find answers, and feel less alone in their journey. The vision was always about more than just delivering information—it was about building trust, empowering participation, and making sure that these young people could shape the solutions intended for them. In addition to their platform, they make content available on Instagram, YouTube, and Facebook.
Multilingual communication is essential to this work. U-Report serves young people from diverse language backgrounds, including speakers of Arabic, Urdu, French, Bengali, Ukrainian. Previously, the platform was also offered in Tigrinya, Pashto, Somali, and Albanian. Without content in their own language, users would have limited or no access to legal guidance, mental health resources, or information about how to navigate Italian systems.
CLEAR Global contributed by translating essential materials into these nine languages. These materials include legal orientation cards, mental health guidance, and employment and education resources. For example, one of the platform’s formats, Job4Youth, offers practical guides to finding work and accessing training. We also translated follow-up content from live chat sessions where experts answer frequently asked questions. The goal is to make the same information available to all users, regardless of language.
Diversifying languages to expand services
U-Report On The Move addresses mental health through both direct and indirect support. They provide translated information on recognizing signs of psychological distress, how to seek help, and where to access services. The demand for multilingual access for these services is clear. Young people are more likely to engage with content when they can understand it fully. This is especially important for subjects like asylum procedures or mental health, where miscommunication can have serious consequences.
In addition to written materials, U-Report integrates its support services through channels like WhatsApp, Telegram, and Facebook Messenger, using a system called Here4U. This allows users to submit questions or requests and get help directly from legal, educational, or psychosocial experts, often in their own language. In terms of direct assistance, 1,022 young people have received expert mental health and psychosocial support, while 2,279 have benefited from tailored legal guidance and case management. Additionally, through awareness campaigns on topics such as mental health, gender-based violence, and anti-discrimination, U-Report has reached over 190,000 individuals with key messages and information on how to access support and services.
Beyond immediate needs
Our role in this project was focused and practical: make sure the right words are available in the right languages. The content is created by U-Report and its partners, based on the needs of young people they engage with. CLEAR Global’s job is to help ensure that information reaches them clearly and reliably. As Yodit Estifanos Afewerki, U-Report Manager, put it:
By breaking down language barriers, young people can find a way to advocate for themselves, claim their rights, and build their futures with confidence. Every young person deserves to be heard, understood, and empowered, no matter where they come from or what language they speak.