TWB glossary for WFP Community Engagement

The TWB glossary for WFP Community Engagement covers subject areas relevant to affected communities in a variety of contexts and includes a total of 216 terms in English, Arabic, Chewa, French, Portuguese, Sinhala, Spanish, Congolese Swahili and Tamil. Sign translations are also available in Malawian Sign Language and Sri Lanka Sign Languages (Sinhala and Tamil […]

Localized communication minimizes the impact of Ebola in DRC

The response to the 11th Ebola outbreak in the Democratic Republic of Congo (DRC) proved the merits of local, multilingual communication with communities. TWB’s research found significant progress compared with the response to the 10th outbreak, and to the many humanitarian emergencies that have affected DRC to date. However, our research also highlighted the need […]

In the loop: developing effective complaints and feedback mechanisms

Complaints and feedback mechanisms are an essential part of the humanitarian community’s ability to be held accountable for the assistance and protection we deliver. You can view our research brief below or here. Also is available an illustrated version created to guide you through.

Complaint and feedback mechanisms: Effective communication is essential for true accountability

This report summarizes key findings and recommends actions to improve accountability in Northeast Nigeria through more effective and responsive complaint and feedback mechanisms. TWB found that humanitarian organizations are largely prioritizing verbal communication in a context of low literacy, particularly among women and older people. A reliance on spoken Hausa and written English (including for […]